Who we are

Universo Vending® is a company founded in 1999 with the aim of being a logistics and distribution center for spare parts and payment systems in the world of Vending. Born as part of a large consortium, CIDA, at the beginning of the new millennium Universo Vending decides to devote itself exclusively to the marketing of spare parts in the automatic distribution sector.

The company therefore begins a path of development and individual growth. The important commercial relationships established with the main manufacturers of vending machines have allowed Universo Vending to establish itself as a leading company in Italy in its sector. With over 20 years of activity behind it, the company is today the only Italian distribution center that has all the spare parts coming from the manufacturers of vending machines and payment systems present in the Vending world.

History

1999

Company founded as a logistics and distribution center for spare parts, coin acceptors and payment systems in the world of Vending

2001-2002

With the introduction of the euro the company sees enormous growth and a boom in turnover

2002-2010

The company is consolidated especially in spare parts and develops important commercial relationships with the main manufacturers of vending machines, becoming a leading company in the sector in Italy

2010

Following the increase in sales activity and the increased number of products handled, the company moved to a new headquarters of over 2700 square meters, expanding both the offices and all the organizational logistics

2010-2019

Universo Vending® becomes the only distribution center in Italy where the products of ALL manufacturers present on the Italian market are present

Values and mission

The company strongly believes in work, professionalism and respect for commitments to customers and collaborators. Fundamental importance is given to QUALITY, both as regards the products handled, all certified and of European origin, and as regards the services offered. Universo Vending boasts an extremely professional work team, a reliable IT system based on high levels of technology and automation, and a complete offer, which allow us to offer targeted, concrete and effective solutions.

The concept of professionalism is what distinguishes the company from other companies in the sector and which pushes Universo Vending to achieve the final goal: full customer satisfaction. In fact, in a perfect combination of professionalism, functionality and cost-effectiveness, the company makes clear and transparent commercial procedures and policies available to professionals, be they collaborators or customers, that allow them the best usability of the services offered. With this in mind, Universo's constant search for solutions to improve the quality of service is combined with the parallel and constant technological evolution implemented by the manufacturers of the pieces themselves. A highly computerized order management system and a range of products that can be easily consulted, aim to guarantee the customer a service of the highest level of quality and professionalism.